Right of withdrawal information
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. The cost of return shipping is borne by the buyer. To exercise your right of withdrawal, you must inform us (GL Service GmbH, Dieselstraße 8, 50859 Cologne, Germany, Phone: +49 (0)2234 / 9678301, Email: info@totalbrass.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to GL Service GmbH, Totalbrass.de, Dieselstraße 8, 50859 Cologne, Germany, without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods which was not necessary for checking their condition, properties, and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on market fluctuations over which the trader has no influence
- for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts
The right of withdrawal expires prematurely in contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods which, after delivery, have been inseparably mixed with other items due to their nature
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery